Returns & Cancellation

Returns & ORDER Cancellation Policy. 

We will accept returns on non-customised products or non-made to order goods, providing the customer returns them to us in a unused, undamaged and unopened condition (if within 14 days of receiving the goods). The customer is responsible for the products return cost to us (buildmatic.co.uk) which equates to the original delivery costs and plus a 25% re-stocking and handling fee (25% of product value). Customer must provide a copy invoice from their original sale. We are also unable to accept returns for items such as bonds or adhesives, as they are classed as perishable items. 

For the return we will require the following.

1. Reason for return.
2. Invoice ID.
3. Image or attachment of the original Invoice.
4. Image of the product(s)
5. Image of both sides.
6. Items you wish to return (with quantities)
7. Collection address of the goods. 

Please note: You must notify us that you wish to return undamaged, unwanted or over-ordered goods within 14 days of receiving the goods. Unfortunately we cannot accept a return outside of this timeframe. 

DEFECTIVE GOODS. 

• In substitution for all and any other right which the Buyer would or might have had but for these conditions, the Seller undertakes to supply free of charge a replacement of the Goods if of the Seller’s manufacture in which a serious defect in materials or workmanship appears within 7 days of delivery at the place of delivery specified by the Buyer for the original Goods provided that in any case the Goods have been accepted and paid for and are of the Seller’s own manufacture. 

• In the case of Goods not of the Seller’s manufacture, the Seller will pass on to the Buyer any benefit obtainable under any warranty given by the Seller’s supplier provided that the Goods have been accepted and paid for.
• In the case of any claim under this paragraph the Seller reserves the right at its sole discretion of replacing the Goods or crediting to the Buyer in full, the price paid by the Buyer to the Seller. 

• In order to exercise its rights under this paragraph, the Buyer shall inform the Seller within seven days of the date when such defect appeared or ought reasonably to have been discoverable and shall return the defective Goods carriage paid to the Seller’s works. 

• Nothing herein shall impose any liability upon the Seller in respect of any defect in the Goods arising out of the acts, omissions, negligence or default of the Buyer, it’s servants or agents including in particular but without prejudice to the generality of the foregoing, any failure by the Buyer to comply with any recommendations of the Seller as to storage and handling of the Goods. 

• Where the Goods are for delivery by instalments any defect in any instalment shall not be a ground for cancellation of the remainder of the instalments and the Buyer shall be bound to accept delivery thereof. 

• Acceptance of Compensation for Damaged Goods - Upon receiving damaged goods, if the customer agrees to accept a specified sum of money as reimbursement or compensation, it is understood that this agreement constitutes a full and final settlement of any claims related to the damaged goods. Once such compensation is accepted, Buildmatic and/or its trading partners, shall be released from any further liability, and the customer hereby agrees not to initiate or pursue any compensation claims through credit card companies, PayPal, or any other third-party payment providers.

• Subject to images taken on delivery.